We at South Bay International recognize that you expect privacy and security when it comes to information that personally identifies you and allows you to be individually contacted. We adopted the following online privacy policy because we understand the need to safeguard the information you may be providing to us at our websites.

What information do we collect?

We collect information from you only when you register on our site or respond to a survey. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

We may use the information we collect from you in one of the following ways:

• To personalize your experience
• To improve our website
• To improve customer service
• To process transactions
• To administer a contest, promotion, survey or other site feature
• To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to issue future refunds.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We do provide your personal information to the manufacturers of the products you purchase through our website, for example if you purchase a mattress with your adjustable bed and register your warranty on our website, the information on your warranty registration would be provided to the bed manufacturer.

We may also release your personal information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies, which you should read for your own protection. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your California Privacy Rights

Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (1) a list of the categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (2) the names and addresses of all such third parties.

To request a copy of the information disclosure provided by South Bay International. pursuant to Section 1798.83 of the California Civil Code, please please write to us at South Bay International, Inc., 8570 Hickory Ave, Suite 150, Rancho Cucamonga, CA 91739 with a reference to California Disclosure Information.

ADA Compliance

In accordance with the Americans With Disabilities Act (ADA), South Bay International is committed to making our services accessible to all. If you are using a screen reader and are having problems using this website, please call (800)723-0316 or email info@southbayinternational.com for assistance.

Website Accessibility

South Bay International is committed to ensuring that our website is accessible to everyone. If you have any questions or suggestions regarding the accessibility of this site, please contact us by phone or email as we are continually striving to improve the experience for all our visitors. We can be reached Monday – Friday 7:30 am – 5 pm at 1-800-723-0316 or info@southbayinternational.com

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy. By providing your personal information, you consent to our collection and use of it.

Business Transfers

If South Bay International, or substantially all of its assets were acquired, or in the unlikely event that South Bay International goes out of business or enters bankruptcy, our users’ and customers’ personal information would be one of the assets transferred to or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of South Bay International may continue to use the personal information as set forth in this policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

For any further information please email info@southbayinternational.com